We want you to love what you ordered. If something is not quite right, you have 14 days from delivery to exchange it or return it — whichever suits.

Exchanges

Wrong size, or a different set caught your eye? Email us at info@shoppalme.com with your name, order number, and the piece you would like instead. Post your return to us at your cost — we recommend a tracked service — and once your parcel is scanned in transit, we will send your exchange to you free of charge. If your requested size is unavailable when your return is processed, we will issue a refund instead.

Returns

We offer hassle-free 14-day returns. If you would like to return an item, email us with your name, order number, and reason for return. Return postage is at your cost, and we recommend a tracked service, as PALME cannot take responsibility for parcels lost in transit. Refunds are processed to your original payment method once your return is received and checked.

Faulty items

If a piece arrives faulty, email us with a photo of the fault and we will make it right — return shipping is on us.

For any return or exchange, your pieces must be unworn, unwashed, and in their original condition and packaging — free from marks, stains, perfumes, pet hair, and any signs of wear. Proof of purchase is required. Returns that do not meet these conditions cannot be accepted and will be sent back at your cost.

Any questions? We reply within one business day.