Returns & Exchanges

Easy 30-Day Exchanges and Returns

We want you to love what you ordered. If something is not quite right, you have 30 days from delivery to exchange it or return it, whichever suits.

Exchanges

Wrong size, or a different set caught your eye?

1. Email us at info@shoppalme.com with your name, order number and the piece you would like instead.
2. Post your return to us at your cost. We recommend a tracked service.
3. Once your parcel is received, we will send your exchange to you free of charge.

If your requested size is unavailable when your return is processed, we will issue a refund instead.

Returns

1. Email us at info@shoppalme.com with your name, order number and reason for return.
2. Post your return to us at your cost. We recommend a tracked service, as PALME cannot take responsibility for parcels lost in transit.
3. Once your return is received and checked, we will refund your original payment method.

Condition of returns

For any return or exchange, your pieces must be:

• Unworn and unwashed
• In their original condition and packaging
• Free from marks, stains, perfumes, pet hair and any signs of wear
• Accompanied by proof of purchase

Returns that do not meet these conditions cannot be accepted and will be sent back at your cost.

Faulty items

If a piece arrives faulty, email us a photo of the fault and we will make it right. Return shipping is on us.

Gifts with purchase

Gifts with purchase are issued against a qualifying order. If the order is returned, or a partial return brings the order below the qualifying value, the gift must be returned with the items, unworn and in its original condition. Where the gift is not returned, its retail value will be deducted from the refund. Exchanges are unaffected, as the original order still stands.

Questions

Write to us at info@shoppalme.com and we will reply within one business day.